Shack

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Frequently Asked Questions

We are using IPay88 as our payment processor. Credit / Debit Cards, Online Banking and some e-wallets are available payment options in IPay88.

Yes you can. Just select the colours and size from a drop down list to filter your products.

Yes you can exchange or return all of our products within 3 day(s) except for specific items like climbing shoes. We apologize for that inconvenience due to our company’s policy at the moment. We hope to offer this option in the future.

We will update all returns or exchanges via email or phone. Please call or email us at store@shack.my if you require the latest update.

We only ship to Malaysia. Please contact us if you need assistance in shipping to other countries.

You can view our address and opening hours from our brick and mortar store at http://verticale.my/contact

For ease of reference the details can be found below:
Opening hours
Mon – Fri : 9am – 5pm
Sat            : 11am – 6pm
Sunday & Public Holidays – closed unless stated otherwise in our website / social pages

Address
2-105, Jalan Prima SG 3/2
Taman Sri Gombak
68100 Batu Caves, Selangor
Malaysia