Shack

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Shipping Policy

  1. Delivery fee is calculated during checkout and is delivered using PosLaju based on the delivery location and weight of the item.
  2. Delivery will usually take around 3-5 working days upon receipt of payment.
  3. Deliveries can be tracked using PosLaju’s tracking code in their website. The tracking code will be emailed to you on the next working day once the item has been shipped from our stores.
  4. If any unforeseen circumstance should occur during the delivery period we will notify you as soon as possible and work our best to resolve the issue.
  5. If you have not received your tracking link or if your items were not delivered within the delivery period please email us at store@shack.my or contact our retail store at +603 6178 4348.
  6. For Local pick-up please view Verticale’s opening hours (http://verticale.my/contact) and address to pick-up the goods ordered and paid in shack.my.